Multi-Year Accessibility Plan

Introduction and Statement of Commitment

As noted by the Ministry of Community and Social Services (2009) despite progress in the area, people with disabilities in Ontario still do not always enjoy equal access to services, employment, transportation, information or buildings and cannot count on accessibility always being available. The Accessibility for Ontarians with Disabilities Act, 2005 was passed with the goal of creating standards to improve accessibility across the province. It is the goal of the government of Ontario to make Ontario accessible by 2025.
The National Judicial Institute is committed to treating every person with respect and dignity and in a manner which removes barriers to their independence and the use of our services. It is therefore committed to meeting the standards of the new act in a timely manner.
As a part of the act, the NJI has established and is implementing and maintaining a multi-year accessibility plan which outlines the organization’s strategy to prevent and remove barriers for persons with disabilities and to meet its requirements under the AODA.
In accordance with the requirements set out in the AODA the NJI will;

  • Post this plan on its website (;
  • Provide this plan in an accessible format, upon request; and
  • Review and update this plan at least once every five years.

The AODA, 2005, is broken down into several standards which are to be phased in. These will be looked at in turn in the rest of this document.

General Requirements

By December 31, 2013, the NJI has:

  • Implemented an information and communications standards policy
  • Implemented an employment standards policy
  • Created and published its multi-year accessibility plan, determined an advisory committee to review the plan every 5 years and developed a system for annual status reports

By December 31, 2014, the NJI has:

  • Trained its staff and others who deal with the public on the firm’s behalf on the Integrated Accessibility Standards (IASR) and Human Rights. Including a review of the Human Rights Code and how this legislation pertains to the AODA act and an overview of the general requirements of the standard
  • Reported continued compliance with the accessibility standards via Service Ontario’s Accessibility Compliance Reporting Tool on the One-Source for Business website

Customer Service Standard

By December 31, 2011, the NJI has;

  • Established accessibility policies which are available in accessible format to the public upon request and internally on our staff Intranet. These Include policies on assistive devices, service animals, support persons, provisions of goods and services and notice of disruption of goods and services.
  • Trained our staff on the AODA Customer Service Standard and best practice and advice on interacting and communicating with people with differing disabilities to maximise their experience.
  • Established accessible format procedures allowing all NJI documents to be requested in alternate formats
  • Established a feedback process. The NJI shall provide clientele with the opportunity to provide feedback on the service provided to clientele with disabilities. Information about the feedback process will be readily available to all clientele and notice of the process will be made available by posted notice in the reception area of the NJI office as well as on the NJI website, on both public and judicial access areas. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request. 
    Clientele who wish to provide feedback can do so by:
    • completing the relevant portion of the program evaluation form provided at each educational conference; or
    • completing the Customer Feedback Form available at the NJI reception desk, on the NJI website at or from any NJI employee and submitting it to:

National Judicial Institute
250 Albert Street, Suite 400
Ottawa, Ontario K1P 6M1
Tel: 613-237-1118
Fax: 613-237-6155

Clientele that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Integrated Accessibility Standard Requirements

Employment Standard

By December 31, 2012, the NJI has:

  • Published a workplace emergency response policy and reviewed it with all staff including our fire wardens. This includes a procedure for requesting and providing additional assistance in the case of an emergency evacuation.

In advance of its deadline of December 31, 2015, the NJI has also:

  • Formalized and published our reasonable accommodation policy which includes the right to request accommodation in the recruitment process for a position or as an employee of the NJI
  • Developed return to work and redeployment processes for employees absent from work due to a disability and / or required disability related accommodations
  • Informed employees of the new accommodation policies in place

Information and Communication Standard

By December 31, 2013, the NJI has:

  • Made a commitment to the website WCAF 2.0 Level A standard so that should the existing NJI Internet website be significantly refreshed,  the website will conform to WCAG 2.0 Level A
  • Established accessible format procedures for information about all of NJI’s products and services

By December 31, 2019 the NJI will:

  • Ensure accessible format procedures allowing all NJI digital and multimedia resources to be requested in alternate formats

By December 31, 2020 the NJI will:

  • Ensure that all content on their website that has been posted since January 1, 2012 conforms to WCAG 2.0 Level A

For More Information

For more information on or a copy of this accessibility plan in an accessible format, please contact the NJI by any of the following means:

By telephone: 613 237 1118
By facsimile: 613 237 6155
By regular mail:  National Judicial Institute, 250 Albert Street, Suite 400, Ottawa, Ontario K1P 6M1
Canada. Attention: Director of Operations